Our most frequently asked questions
What are the Opening Hours?
Every weekend, plus school holidays for school term 3 and 4. Closed for all of term 2 and 3 including weekends.
When open, we are open at 10:00AM for walking, discovery centre, outdoor rec arena then the first bike and treetops sessions at 11:00AM. Treetops and Bike sessions go for 1.75 hours. Please arrive 30min prior to your start time so you are ready to go with helmets etc fitted.
The next bike and treetops sessions begin at 1:00PM with closing of Treetops at 2:45PM and bike trails at 3:00PM.
If you have a group/team/party call us about setting up your own dedicated start time.
How much is admission?
View pricing and available adventures – CLICK HERE
Is there a minimum age to participate?
There is no minimum age but of course our child harness and helmets must fit correctly. Generally Treetops is 5/6 upwards for zipline, freefalls and tree climbing but some of the more difficult elements like ‘The Triangle’ may be too difficult for little ones. If under 15, an adult must arrive with each child at activity departure point (you don’t need to participate to do this, just wear one of our helmets).
Are there any safety regulations?
Understand this: We all know outdoor rec can be risky, that’s partly why we do it. Look for the tick with the “Camp/Adventure” operator endorsement. We are the leaders in safety, but Mother Nature and your behaviour are out of our control, so you need to take ownership for your own risk taking. You can read our full safety rules here.
What about the weather?
There is a saying amongst true Outdoor Reccers – ‘There is no such thing as bad weather, just bad gear!”.
So if you have booked, don’t worry, we operate rain, hail or shine. Just bring good rainproof gear.
We do operate to Australian Activity Standards (AAS) however so if it is unsafe to operate then we won’t.
We will close on Code Red fire risk days.
We will close the Treetops if we can hear the thunder of any nearby thunderstorm.
We will close our trails for all walkers and riders if there are high winds.
Where can I find the waver form?
Well… Right here of course! But it is also attached to the confirmation emails you will have received after booking.
Are bookings essential?
Bookings aren’t essential but highly recommended if you want to secure your tribe’s spot for the day. Also, if you book online you will be able to complete the waiver documents fully online, saving you time upon arrival.
What if I just want to relax, is there something for me to do?
We definitely have something for everyone. If flying high above the fossils and experiencing life as a bird in our treetop experiences isn’t for you, check out our Discovery Centre instead and go for a relaxing forest walk.
There are also pleasant places to sit and enjoy our own baked goods and take coffee from our “Base Cafe” barista and tea conjurer. Our friendly Red Necked Wallabies and the relaxing King Parrot Creek can offer up hours of contemplation.